Cookie Policy

1. Introduction

This Cookie Policy explains transparently how Les Services Xecoon inc., operating the
Xecoon application, uses cookies and similar technologies on the website
https://xecoon.com and related services, in compliance with :

  • Quebec’s Law 25

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)

This policy complements our Privacy Policy.

2. What are cookies?

A cookie is a small text file stored on your device (computer, mobile phone, tablet, etc.)
when you visit a website. It allows the website to recognize your device and collect certain
information for specific purposes.

Similar technologies may also be used, such as :

  • SDKs (Software Development Kits), particularly for the mobile application

  • Pixel tags (e.g. Facebook Pixel)

  • API calls or device identifiers

For simplicity, the term “cookies” refers to all of these technologies.

3. Why do we use cookies?

a. Essential cookies (no consent required)

These cookies are necessary to :

  • ensure the security, stability and proper functioning of the Xecoon website and application

  • enable access to certain features (e.g. secure login, language preferences)

  • detect technical errors or crashes (Firebase Crashlytics)

  • manage transactions and payments (Stripe)

They are exempt from prior consent under Law 25.

b. Analytics cookies (with consent)

With your consent, we use :

  • Google Analytics

  • Firebase Analytics

These tools help us analyze :

  • number of visitors

  • time spent on the site or application

  • pages viewed

  • traffic sources

c. Advertising cookies (with consent)

We also use :

  • Facebook Pixel

These cookies are used to :

  • display personalized ads on Facebook and Instagram

  • measure the performance of advertising campaigns

4. Legal basis for processing

In accordance with Law 25 and PIPEDA, processing is based on :

  • our legitimate interest for strictly necessary cookies

  • your explicit consent for analytics and advertising cookies

5. Data storage

Data collected via cookies is hosted in Canada, in compliance with Law 25.
No personal data collected through cookies is transferred to third parties or commercial partners.

6. Managing your consent

When you first visit our website, a consent banner is displayed. You may :

  • accept all cookies

  • refuse non-essential cookies

  • customize your preferences

You can change your preferences at any time via the “Manage my cookies” link at the bottom of the page.

7. List of cookies used

  • Essential cookies

    • Firebase (Crashlytics) — Bug detection and stability

    • Stripe — Secure payments

  • Analytics cookies (with consent)

    • Google Analytics / Firebase Analytics — Traffic analysis

  • Advertising cookies (with consent)

    • Facebook Pixel — Personalized advertising and retargeting

8. Policy updates

This policy may be updated at any time to reflect changes in our practices or legal requirements.
The update date will always be displayed at the top of the page.

9. Contact

For any questions regarding this policy:
assistance@xecoon.com
Les Services Xecoon inc., Quebec, Canada